Shipping policy

On orders shipped freight prepaid & add, the seller is responsible for the freight payments to the carrier.  The freight costs will then be billed to the buyer from the seller.  On orders shipped freight prepaid, title of the shipment passes to the buyer at time of shipment. 

On orders shipped freight-collect/third party, the buyer is responsible for freight payment. 

Freight Damage & Claims:
The following procedures must be followed in order to expeditiously repair or replace damaged products and/or receive timely credit. Carrier claims for loss or damage of product shipped as freight-collect/third party will be the sole responsibility of the buyer.

LTL Shipments:
1. If one or more pieces are damaged, contact Supplied Energy Support at 800-561-9714 or email support@suppliedenergy.com with details of the damage. Support will determine the initial actions required to remedy the damage situation. Damage must be reported within 5 days of receiving the shipment.
2. Record the specifics of the damage on the carrier’s delivery receipt (SKUs, quantities, & nature of damage).
3. A determination of disposition of merchandise will be made (a review by Supplied Energy of pictures provided, repair, return, scrap, etc.)
4. After contacting Supplied Energy, if a refusal of the shipment is deemed necessary, the carrier will take the refused freight back to their terminal & will contact Supplied Energy Support for disposition. Normally, we will instruct the carrier to return the merchandise to us. Contact Supplied Energy Support at 800-561-9714. AT NO TIME IS A SHIPMENT TO BE REFUSED WITHOUT NOTING THE DAMAGE ON THE BILL OF LADING AND DELIVERY 
RECEIPT.
5. Email a copy of the carrier’s delivery receipt with the specifics and a memo to Supplied Energy Support at support@suppliedenergy.com that you have refused all or part of the damaged shipment. As soon as the damaged items are received at Supplied Energy, we will inspect, repair, and return the item(s) back to you as soon as possible. 
6. If warranted, Supplied Energy will pursue a freight claim against the carrier. Required documentation for a freight claims:
a. Carrier’s delivery receipt stating damage signed by both the customer and the carrier
b. Copy of either the Supplied Energy invoice or packing list
c. Bill of Lading
d. Pictures of the damage